Refund policy

At Community Sports Pros, we want you to feel confident shopping with us. If you’re not fully satisfied with your purchase, we’re here to help. Please review the guidelines below to understand how returns, exchanges, and defective-item claims are handled.

30-Day Return Window

You may request a return within 30 days of the purchase date with valid proof of purchase.

Accepted proof of purchase includes:

  • Order confirmation email
  • Receipt or packing slip
  • Order number

We offer two ways to initiate a return:

  1. In-Store Returns
    You may bring eligible items directly to any Community Sports Pros location.
    Our staff will inspect the item and assist with processing your return or exchange.
  2. Mail-In Returns
    Email hello@communitysports.pro to request a return authorization.

We will provide:

  • A return shipping label (if applicable)
  • Instructions for packaging and sending your item

Items returned without prior authorization may not be accepted.

Return Eligibility

To be eligible for a return, items must be:

  • Unworn and unwashed (no signs of wear, deodorant marks, sweat, odors, or dirt)
  • In original packaging, when applicable
  • With all included accessories, parts, manuals, or tags
  • In resaleable condition

Community Sports Pros reserves the right to deny returns that do not meet these standards.

Non-Returnable Items

For health, safety, customization, or product integrity reasons, the following items cannot be returned:

  • Worn footwear
  • Custom or personalized products (names, numbers, custom colors)
  • Final-sale or clearance items
  • Gift cards
  • Opened hygiene or personal-care items (mouthguards, compression gear, socks, undergarments)
  • Used equipment (balls, bats, gloves, pads, or similar items showing wear)
  • Team-ordered merchandise (bulk or custom team uniforms)
  • Perishable or consumable goods (drink mixes, supplements, snacks)

If you are unsure whether your item qualifies, email us before starting a return.

Refunds

Refunds are issued based on the original payment method when possible.
In some instances, store credit may be issued instead—such as when the original payment method is unavailable or at your request.

Please note:

  • Original shipping charges are non-refundable.
  • Refunds are processed within 10 business days once your item has been received and inspected.
  • We will notify you of approval or denial after inspection.

Exchanges

We gladly offer exchanges on eligible products.

In-Store Exchanges
Bring your item to any Community Sports Pros location for fast processing. If the desired item is not available, we can help you place a new order.

Mail-In Exchanges
You may also exchange items through the mail. Follow the return process and indicate your preferred replacement item.

For the fastest results, many customers choose to:

  • Return the original item.
  • Place a new order for the desired item.

Defective, Damaged, or Incorrect Items.

We use a hybrid evaluation approach to ensure fairness and accuracy.

Step 1: Report the Issue

Contact hello@communitysports.pro as soon as possible with:

  • Order number
  • Description of the issue
  • Photos or videos documenting the defect or damage

Step 2: Evaluation

We assess whether the issue is:

  • A manufacturing defect
  • Damage during shipping
  • Normal wear-and-tear (expected with sports equipment, footwear, gloves, and gear)
  • An issue better handled under a manufacturer's warranty.

Normal wear and tear is not considered a defect.

Most genuine defects appear within 30–60 days of purchase.

Step 3: Resolution

Depending on our evaluation, we may:

  • Replace the item
  • Issue a refund
  • Provide store credit
  • Direct you to the manufacturer if their warranty applies
  • Decline the claim if the issue results from regular use or misuse

Questions?

We’re here to help. Contact us anytime at hello@communitysports.pro